Shipping policy
To minimize potential issues with customs at the border, we ship by Standard Lettermail, only. This is our preferred shipping method as it does not require us to register the mail and declare it's contents, which greatly reduces the risk of it being inspected by customs and subsequently seized at your country's border.
We ship your seeds discreetly in a plain white, legal-sized envelope enclosed with a greeting letter and a full page of growing instructions. It just looks like we've mailed you a letter.
In our experience, Standard Lettermail is the safest, most economical way for us to get your seeds to you, reliably. Unfortunately, the one downside of this ecomony service is that it does not provide tracking.
For information on our methodology and approximate shipping times, please see our FAQ tab at the top header section of our website.
Please Note: If you are not okay with us shipping the old fashioned way (without tracking,) we respectfully ask that you do not place an order, as we will not ship internationally any other way. It leads to nothing but problems for us when/if the customer's package is seized by customs and they are now out-of-pocket the large, extra cost they paid to have us use a courier service to have their order shipped with tracking.
We thank you for your understanding. We just want everyone to get their seeds without issue, which is why we ship the way we do. To assure you receive your order, we must avoid customs inspections, and in our experience, shipping by standard Lettermail has been the most reliable way to achieve this.
US RESIDENTS: If you live in the United States, there is a free service provided by USPS called "Informed Delivery" that if you sign up for, they will email you greyscale images of any incoming lettermail that is soon to be delivered to your address.
Our customers who use it say they have been able to see and track the whereabouts of the envelope we sent them a few days in advance of it being delivered using this free service. You can sign up for it here: www.usps.com/manage/informed-delivery.htm